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Bianca Killins

AI & ServiceNow Product Owner

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Bianca Killins
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Demo: AI Automation
Demo: Scoped Application
Demo: Process Tour
Demo: Workflow Automation
Demo: Instructional Design Walkthrough
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Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a Product Owner with a passion for AI, ServiceNow, and training. I've spent over 8 years driving digital transformation through technical writing and workflow automation. Certified in CSA, CSM, CSPO, I work with teams to create solutions that make a real difference.
Experiences
  • Managed Service Portal with 90% SLA compliance; developed KPI dashboards/reports.
  • Automated workflows via scripting (client/server-side); maintained CMDB (95% accuracy).
Detailed Description
  • Conducted feature testing, reducing post-upgrade issues by 20%.
  • Implemented ITIL incident management, reducing ticket backlog by 10%.
  • Oversaw user access/roles, improving security by 15%.
  • Automated 25% of manual processes, accelerating request fulfillment.
  • Executed platform updates/patches, increasing performance by 10%.