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Bianca Killins

AI & ServiceNow Product Owner

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Bianca Killins
LinkedIn
Demo: AI Automation
Demo: Scoped Application
Demo: Process Tour
Demo: Workflow Automation
Demo: Instructional Design Walkthrough
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Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a Product Owner with a passion for AI, ServiceNow, and training. I've spent over 8 years driving digital transformation through technical writing and workflow automation. Certified in CSA, CSM, CSPO, I work with teams to create solutions that make a real difference.
Experiences
  • Led product ownership initiatives, developing IT roadmaps and managing portfolios, improving project alignment by 40%.
  • Supported ServiceNow Application Portfolio Management (APM) deployment, reducing errors by 20% and enhancing system efficiency.
Detailed Description
  • Led AI-driven implementation, supporting platform growth and business needs.
  • Created and updated process documentation, improving project clarity and compliance by 40%.
  • Partnered with developers and analysts to refine technical specifications, boosting development efficiency by 25%.
  • Applied instructional design, raising training effectiveness 30%.