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Bianca Killins

AI & ServiceNow Product Owner

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Bianca Killins
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Demo: AI Automation
Demo: Scoped Application
Demo: Process Tour
Demo: Workflow Automation
Demo: Instructional Design Walkthrough
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Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a Product Owner with a passion for AI, ServiceNow, and training. I've spent over 8 years driving digital transformation through technical writing and workflow automation. Certified in CSA, CSM, CSPO, I work with teams to create solutions that make a real difference.
Experiences
  • Authored 200+ technical documents (SOPs, guides, KB articles), cutting training time by 25%.
  • Partnered with IT security to document protocols, enhancing user comprehension.
Detailed Description
  • Built SIS/SSO troubleshooting guides, reducing support queries by 30%.
  • Trained staff on SIS/SSO systems, boosting proficiency by 30%.
  • Managed 100+ learner cases, ensuring 100% compliance and improving efficiency by 45%.
  • Coordinated documentation reviews, ensuring all cases were updated within mandated timelines, avoiding compliance issues.
  • Developed a centralized knowledge base, increasing team productivity by 35%.