Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Bianca Killins

AI & ServiceNow Product Owner

Home Experiences Education Skills Portfolios
Download my PDF resume
Bianca Killins
LinkedIn
Demo: AI Automation
Demo: Scoped Application
Demo: Process Tour
Demo: Workflow Automation
Demo: Instructional Design Walkthrough
Contact me
Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a Product Owner with a passion for AI, ServiceNow, and training. I've spent over 8 years driving digital transformation through technical writing and workflow automation. Certified in CSA, CSM, CSPO, I work with teams to create solutions that make a real difference.
Experiences
  • Produced 50+ compliant e-learning docs (Canvas LMS, UDL, WCAG 2.1 AA).
  • Built interactive Canvas courses boosting engagement 20% via multimedia.
Detailed Description
  • Automated 15% efficiency gain with AI tools (10K+ learner impact).
  • Reduced content production 30% (5→2 days) using templates/automated QA.
  • Optimized Canvas templates cutting creation time 35%, increasing adoption 25%.
  • Conducted UX audits for 20+ courses, improving navigation ease by 40%.
  • Designed microlearning assets reducing cognitive load while increasing retention by 22%.