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Bianca Killins

AI & ServiceNow Product Owner

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Bianca Killins
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Demo: AI Automation
Demo: Scoped Application
Demo: Process Tour
Demo: Workflow Automation
Demo: Instructional Design Walkthrough
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Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a Product Owner with a passion for AI, ServiceNow, and training. I've spent over 8 years driving digital transformation through technical writing and workflow automation. Certified in CSA, CSM, CSPO, I work with teams to create solutions that make a real difference.
Experiences
  • Designed e-learning modules, boosting course completion by 40%.
  • Created LMS/user guides, increasing adoption by 75% and reducing support queries by 95%.
Detailed Description
  • Created user guides for digital tools, cutting training time by 20% and boosting efficiency.
  • Developed IT compliance docs, ensuring 100% regulatory adherence and reducing audit gaps by 15%.
  • Automated compliance tracking in classroom systems, maintaining 100% regulatory compliance.
  • Produced digital resources, improving communication efficiency by 20% and policy compliance.
  • Designed visual aids, increasing stakeholder understanding and buy-in by 25%.