Bianca Killins

Hey, I’m Bianca — a tech-savvy Instructional Designer and Responsible AI strategist who makes complex systems feel simple, human, and actually usable.

With 8+ years of experience turning platforms into adoption-ready experiences, I blend instructional design, automation planning, and compliance know-how to help teams roll out tech with clarity and confidence.

Whether I’m designing custom training for a ServiceNow implementation or mapping out automation plans to support AI readiness, I focus on one thing: helping people understand, trust, and use the tools in front of them.

✨ Designed 30+ eLearning and compliance modules (FERPA, IDEA, 508)
✨ Built SOP systems that passed every state audit for 3+ years
✨ Increased legal/privacy protocol completion by 35% through behavior-centered design
✨ Created automation enablement plans that support safe, responsible AI adoption
✨ Partnered with cross-functional teams on documentation, audit prep, and equity initiatives

Lately, my work has been focused on helping orgs build tech capacity with purpose and care. That means:
? equipping non-technical teams to navigate AI-enabled tools
? crafting frameworks rooted in fairness, transparency, and compliance
? designing learning experiences that reduce risk — and increase trust

If you’re rolling out new tech, navigating AI transformation, or launching compliance-first training that actually sticks — let’s connect.

Because the tools don’t matter if the people can’t follow.
And responsible innovation only works when trust leads the way.